Frequently Asked Questions

  • I provide virtual therapy for children, teens, young adults, and families across Maryland, Florida, and Puerto Rico. My practice focuses on helping individuals navigate emotional challenges, life transitions, and relationship dynamics in a supportive and culturally responsive environment.

    • Schedule an appointment
      You can request a session through my secure scheduling portal or contact me directly through the website.

    • Complete the intake forms
      After scheduling, you will receive secure intake forms to complete before your first session. These forms help me better understand your concerns and goals for therapy.

    • Attend your first session
      All sessions are held through a secure telehealth platform. During the first session, we will talk about what has been bringing you to therapy, your current challenges, and what you hope to work toward.

    • Begin the process
      Together, we will create a plan that supports your goals and helps you move toward greater emotional clarity, resilience, and well-being.

  • My work combines professional training with lived experience supporting children, families, and mothers during major life transitions.

    Support for mothers and early parenthood
    As a mother, I deeply understand the emotional and relational changes that come with pregnancy, postpartum life, and early motherhood. I enjoy supporting women who are preparing for motherhood or adjusting to life with a new baby.

    Specialized support for grieving children
    I have a strong passion for helping children process the loss of a parent or loved one. Therapy helps children express grief, understand their emotions, and build healthy ways to cope after loss.

    Expertise in child anxiety and sleep challenges
    Many children experience bedtime anxiety, nighttime worries, and difficulty sleeping. Through years of research and clinical work focused on sleep and emotional regulation, I help families build routines and tools that support calmer nights and healthier sleep.

    Bilingual and culturally responsive care
    I offer therapy in English and Spanish and understand the experiences many Latino and immigrant families navigate while living in the United States.

    Support for families during difficult transitions
    I have experience helping families navigate high-conflict separation, family stress, and major life changes, always prioritizing the emotional well-being of the child.

  • The easiest way to get in touch is through the contact form on my website. You can also reach out by email or phone, and I will respond as soon as possible.

    If you are ready to begin therapy, you can schedule an appointment directly through my secure client portal.

    Website: https://www.bilingualheartcounseling.com/
    Schedule an appointment: https://secure.helloalma.com/providers/keisharely-perez/

  • My practice is in-network with several major insurance providers, including:

    • Aetna

    • Cigna

    • UnitedHealthcare (UHC)

    • Blue Cross Blue Shield

    • Optum / Oxford / Oscar

    I also accept many plans administered through these networks, such as UMR, Meritain Health, Surest, Trustmark, Allied Benefit Systems, and other employer-sponsored plans.

    Your out-of-pocket cost will depend on your individual plan, including your copay, deductible, or coinsurance.

    If you are unsure whether your insurance is accepted, you are welcome to reach out and I can help verify your benefits before scheduling.

  • Working with me is collaborative, supportive, and tailored to your needs. My goal is to create a space where you feel safe, understood, and comfortable exploring what’s been weighing on you.

    In our sessions, we move at a thoughtful pace while also focusing on practical tools and meaningful insight. For children, sessions often include play-based and creative approaches that help them express emotions in ways that feel natural and developmentally appropriate.

    For adults and parents, therapy often focuses on understanding emotional patterns, strengthening coping skills, and navigating life transitions such as motherhood, family stress, grief, or anxiety.

    I aim to create a therapeutic relationship where clients feel supported, respected, and empowered to grow, while building skills that help them feel more confident in their daily lives. 🤍